Refund policy

Digital Downloads & Gift Cards

We do not accept refunds or exchanges on digital products or gift cards .

Physical products

We want you to be happy with your purchase, if you are not completely happy with your order, you can request a return, exchange or refund within 14 days of receiving your order. 

All physical products are made to order which means that the products are handmade sustainably when your order has been placed and paid for. Before ordering kindly check that the product, including size and measurements are correct.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase and cover return costs. Please contact us first before returning your order.

Damages and issues

Our products are handmade with care and attention. Please inspect your order upon receipt and contact us immediately if an item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. You have 14 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at info@reneekaye.com. If your return is accepted, we’ll send you return instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. We will notify you once we’ve received and inspected your return, and let you know if the refund is approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund, too. 
If more than 15 business days have passed since we’ve approved your return, please contact us at info@reneekaye.com. The fastest way to get a replacement for a defective or damaged product is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

You can always contact us for any return questions at info@reneekaye.com.